Shipping policy

Introduction

At Trellora, we are committed to providing a smooth, reliable, and convenient shopping experience from the moment you place your order until it arrives at your doorstep.

We understand that timely delivery is important to our customers. That's why we offer free shipping throughout the United States, carefully prepare every order, and provide tracking information so you can follow your shipment.

This Shipping Policy explains our shipping methods, processing times, estimated delivery schedules, and other important information regarding your order.

1. Shipping Destinations and Costs

We currently offer shipping to eligible addresses within the United States.

Shipping Information:

  • Shipping Cost: FREE

  • Order Processing Time: 1–2 business days

  • Estimated Transit Time: 3–5 business days

  • Estimated Total Delivery Time: 4–7 business days

  • Shipping Carriers: DHL or other trusted delivery partners

  • Shipping Currency: United States Dollars (USD)

There is no additional standard shipping charge for eligible domestic orders, regardless of the order value.

Shipping availability for certain remote locations, territories, or special delivery addresses may vary and will be displayed during checkout.

2. Order Processing Time

We aim to process all orders within 1–2 business days after an order is successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

During the processing period, our team prepares your order for shipment, verifies the necessary order information, and arranges delivery with the selected carrier.

Please note:

  • Orders placed on weekends or public holidays will normally begin processing on the next business day.

  • Orders requiring additional payment verification or address confirmation may take longer to process.

  • During periods of unusually high demand, processing times may occasionally be extended.

If a significant processing delay affects your order, we will make reasonable efforts to notify you.

3. Estimated Delivery Time

After your order has been processed and dispatched, delivery typically takes 3–5 business days.

The overall estimated delivery timeframe is:

Order Processing: 1–2 business days

Shipping Transit: 3–5 business days

Total Estimated Delivery: 4–7 business days

Delivery estimates are calculated in business days and do not include weekends or public holidays.

Actual delivery times may vary depending on the destination, carrier operations, and circumstances beyond our reasonable control.

We make reasonable efforts to ship orders within our advertised timeframe and comply with applicable shipping and delay-notification requirements.

4. Shipping Confirmation and Order Tracking

Once your order has shipped, we will send a shipping confirmation email to the email address provided during checkout.

This email will normally include:

  • Your order confirmation information

  • The shipping carrier's name

  • Your shipment tracking number

  • A tracking link, when available

You can use the tracking information to follow the progress of your package and review estimated delivery updates.

Track Your Order: Please use the tracking link provided in your shipping confirmation email or visit the official order-tracking page on Trellora.com, if available.

Please allow some time after receiving your shipping confirmation for the carrier to activate and update your tracking information.

If you experience difficulties tracking your package, please contact our customer service team for assistance.

5. Shipping Address Accuracy and Changes

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify that your shipping details include:

  • Full recipient name

  • Street address and building or apartment number, where applicable

  • City and state

  • ZIP code

  • Valid contact information

If you need to change your shipping address, please contact us within 24 hours after placing your order.

Email: support@Trellora.com

We will make reasonable efforts to accommodate address changes requested within this timeframe.

However, changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

If your package has already shipped, please contact our customer support team to discuss available options.

6. Packaging and Order Protection

At Trellora, we take care to prepare orders for safe transportation.

Products are packaged using suitable shipping materials intended to reduce the risk of damage during handling and delivery.

Depending on the product, packaging may include protective materials, secure boxes, and additional cushioning.

If your order arrives visibly damaged, please contact us as soon as possible so we can assist you.

7. Shipping Delays

While we strive to meet our estimated delivery schedules, occasional delays may occur.

Possible causes include:

  • Severe weather conditions

  • Increased order or shipping volume

  • Public holidays

  • Carrier transportation disruptions

  • Incorrect or incomplete delivery information

  • Operational or logistical difficulties

  • Circumstances beyond our reasonable control

If we become aware of a significant shipping delay, we will make reasonable efforts to notify affected customers and provide updated information.

Where applicable law requires, customers will be given an appropriate opportunity to accept a revised shipping timeframe or cancel the order for a refund.

8. Lost, Missing, or Undelivered Packages

If your package has not arrived within the expected delivery period, please contact our customer support team.

Before submitting an inquiry, we recommend:

  • Reviewing your shipment tracking details

  • Confirming the delivery address on your order

  • Checking available carrier delivery notifications

  • Checking with household members or building reception staff, if applicable

If your package is confirmed lost in transit or was not properly delivered, we will investigate the issue with the shipping carrier.

Depending on the circumstances, we will provide an appropriate resolution, including a replacement or refund where required by applicable law.

9. Damaged or Incorrect Deliveries

We want every customer to receive the correct products in satisfactory condition.

If your package arrives damaged, defective, incomplete, or contains an incorrect product, please contact us promptly.

Email: support@Trellora.com

When contacting our team, please include:

  • Your order number

  • A description of the issue

  • Photographs of the item and packaging, where available

We will review the situation and provide appropriate assistance under our Return & Refund Policy and applicable consumer protection laws.

Eligible returns involving damaged, defective, or incorrectly shipped merchandise will not incur return shipping or restocking fees.

10. Multiple Packages and Split Shipments

Some orders may be shipped in separate packages due to product availability, package dimensions, or fulfillment requirements.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

Different packages may arrive on different dates.

We will not charge additional standard shipping fees for split shipments within eligible U.S. delivery areas.

11. Order Cancellations

If you wish to cancel an order, please contact our customer support team before the order has shipped.

Email: support@Trellora.com

Orders that have not yet shipped may be eligible for cancellation and a full refund.

Once an order has shipped, cancellation may no longer be possible. However, eligible items can be returned in accordance with our Return & Refund Policy.

12. Returns and Refunds

We offer a 30-day return policy on eligible products.

Our return benefits include:

  • Free return shipping for eligible domestic returns

  • No restocking fees

  • Refunds issued to the original payment method

  • Customer support for return requests

For complete information regarding return eligibility, refunds, exchanges, and applicable conditions, please refer to our Return & Refund Policy available on Trellora.com.

13. Contact Information

If you have questions regarding shipping, tracking, delivery delays, or your order status, please contact our customer support team.

Trellora

Website: Trellora.com

Email: support@Trellora.com

Phone: +1 352-265-4899

Customer Service Hours: Monday–Friday, 9:30 AM – 6:30 PM

Business Address:

2337 Long St

Beaumont Texas 77702

United States

Please contact customer support before sending any returns or other packages to our business address.

 

 

Thank you for shopping with Trellora!

We appreciate your trust and are committed to making your shopping and delivery experience as convenient, transparent, and dependable as possible.